维普期刊资源整合服务平台（V6.5）

145篇 您的检索式：作者名="HESKETT"

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	题名	作者	年代	出处	被引量
1	Putting the service profit chain to work 显示文摘	Heskett L Jones O Loveman G W	1994	Harvard Business Review1994，72，2：	1
2	Putting the service-profit chain to work 显示文摘	Heskett J L Jones T O Loveman G W	1994	Harvard Business Re- view1994，72，2：	1
3	Puttheservice-pmfitchaintovo&显示文摘	Heskett J L Jmes T O Loveman G W Sasserr W E Jr ScaLA	1994	Har-vard Business Review1994，72，2：	1
4	The profitable art of service recovery显示文摘	Hart C W Heskett J L Sasser Jr W E	1990	Harvard business review1990，68，4：	1
5	The Profitable Art of Service Recovery显示文摘	Hart C Heskett J Sasser J R	1990	Harvard Business Review1990，，78：	1
6	Adsorption of molecular nitrogen on clean and modified Ru(0001) surfaces:the role of σ bonding显示文摘	de Paola R A Hoffmann F M Heskett D	1987	Physical Review B:Condensed Matter1987，35，9：	1
7	The profitable art of service recovery显示文摘	Hart C W L Heskett L J Sasser W E	1990	Harvard Business Review1990，，7：	1
8	Putting the service profit Chain to work显示文摘	Heskett J L Jones	1994	Harvard Business Review1994，72，2：	1
9	Putting the cube-per-order index to work in warehouse layout显示文摘	HESKETT J L	1964	Transportation and Distribution Management1964，，4：	1
10	Putting the Cube-per-order Index to work in Warehouse Layout 显示文摘	Heskett J L	1964	Transportation and Distribution Management1964，，4：	1
11	Putting the Service-Profit Chain to Work显示文摘	Heskett J L Jones T O Loveman G W Sasser W E Schlesinger L A	1994	Harvard Business Review1994，，34：	1
12	Lessons in the service sector显示文摘	Heskett J L	1987	Harvard Business Review1987，65，：	1
13	What is strategy? 显示文摘	Heskett J L Sasser J Schlesinger L A	1997	Harvard Business Review1997，75，2：	1
14	The Profitable Art of Service Recovery显示文摘	HART C W L HESKETT J L SASSER W E	1990	Harvard Business Review1990，68，4：	1
15	Controlling Customer Logistics Service显示文摘	Heskett J L	1971	International Journal of Physical Distribution1971，11，3：	1
16	Putting the Service Profit Chain Work 显示文摘	Heskett H	1994	Harvard Business Review1994，，72：	1
17	Breaking the cycle of failure inservices 显示文摘	Schlesinger L A Heskett J L	1991	Sloan Management Rev/ew1991，32，3：	1
18	Cube- per- order inde-A key to warehouse stock loca-tion显示文摘	JL Heskett	1963	Transportation and Distribution Management1963，，3：	1
19	Putting the service- profit chain to work 显示文摘	Heskett J L Jones T O Loveman G W	1994	Harvard Business Review1994，72，2：	1
20	Cube-per-order index-a key to ware- house stock location 显示文摘	HESKETT J L	1963	Transport and Distribution Management1963，3，：	1

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