维普期刊资源整合服务平台（V6.5）

62篇 您的检索式：作者名="Sasser Jr"

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	题名	作者	年代	出处	被引量
1	Why satisfied customers defect 显示文摘	Jones T O Sasser W E Jr	1995	Harvard business review1995，73，6：	1
2	Asymmetric dim- ethylarg~nine in angiotensin II - induced hypertension显示文摘	Sasser JM Moningka NC Cunningham MW Jr	2010	Am J Physiol Regul Integr Comp Physiol2010，298，3：	1
3	The profitable art of service recovery显示文摘	Hart C W Heskett J L Sasser Jr W E	1990	Harvard business review1990，68，4：	1
4	Zero Defections: Quality Comes toServices 显示文摘	F F Reichheld & W E Sasser Jr	1990	Harvard Business Review1990，68，5：	1
5	Why satisfied customers defect显示文摘	Jones T O Sasser E W Jr	1995	Har-vard Business Review1995，73，6：	1
6	Zero defections: Quality comes to service显示文摘	Reichheld F F Sasser W Jr	2004	Harvard Business Review2004，68，5：	1
7	Zero Defections:Quality Comes to Services显示文摘	REICHHELD FREDERICK W EARL SASSER JR	1990	Harvard Business Review1990，，：	1
8	Zero defections: Quality comes to services显示文摘	Reichheld F F Sasser W E Jr	1990	Harvest Business Review1990，，5：	1
9	Why Satisfied Customers Defected显示文摘	Jones Thomas O and Sasser Earl Jr	1995	HarvardBusiness Review1995，73，6：	1
10	Zero defections comes to services显示文摘	ReicheldF F Sasser W E Jr		0，，9：	1
11	Zero Defections:Quality Comes to Services显示文摘	F F Reichheld W E Sasser JR	1990	Harvard Business Review September-October1990，68，5：	1
12	Zero defections:quality comes to services显示文摘	Reichheld F Sasser W E Jr	1990	Harvard Business Review1990，68，5：	1
13	Why satisfied customers defect 显示文摘	Jones T O Sasser W E Jr	1995	Harvard Business Review1995，73，6：	1
14	Asymmetric dimethylarginine in angiotensin 1I induced hypertension 显示文摘	Sasser JM Moningka NC Cunningham MW Jr	2010	Am J Physiol Regul Integr Comp Physiol2010，298，：	1
15	Why satisfied customers defect显示文摘	Jones T O Sasser Jr E Earl	1995	Harvard Business Review1995，73，6：	1
16	The profitable art of service recovery 显示文摘	Hart C W Heskett J L Sasser W E Jr	1989	Harvard Business Review1989，68，4：	1
17	The Profitable Art of Serv-ice Recovery显示文摘	Hart C W Heskett J L Sasser Jr W E	1989	Harvard Business Review1989，68，4：	1
18	Why Satisfied Customers Defect显示文摘	Jones T O Sasser Jr E Earl	1995	Harvard Business Review1995，12，11：	1
19	Zero defections: quality comes to service 显示文摘	REICHHELD F F SASSER W Jr	1990	Harvard Business Review1990，68，5：	1
20	Zero defections: Quality comes to services显示文摘	Reichheld F F Sasser Jr W E	1990	Harvard Business Review1990，68，：	1

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