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| 1 | The American customer satisfaction index: nature, purpose and findindings显示文摘 | Claes Fornell Michael D Johnson Eugene W | 1996 | Journal of Marketing1996，60，4： | 1 |
| 2 | The American Customer Satisfaction Index: Nature, Popurse, and Findings 显示文摘 | Claes F Michael D Johnson | 1996 | Journal of Marketing1996，，10： | 1 |
| 3 | The American customer satisfaction index: nature, purpose, and findings 显示文摘 | Fornell Claes Michael D Johnson Eugene W Anderson | 1996 | Journal of Marketing1996，60，10： | 1 |
| 4 | Expectations, perceived performance, and customer satisfaction for a complex service: the case of bank loans显示文摘 | Michal D Johnson Georg Nader Claes Fornell | 1996 | Journal of Economic Psychologr1996，17，4： | 1 |
| 5 | The American customer satisfaction index: nature, popurse, and findings 显示文摘 | CLAES F MICHAEL D JOHNSON | 1996 | Journal of Marketing1996，60，10： | 1 |
| 6 | The american customer satisfaction index: nature, purpose, and findings显示文摘 | Claes Johnson F Michael D | 1996 | Journal of Marketing1996，60，4： | 1 |
| 7 | The American customer satisfaction index,nature,purpose,and findings显示文摘 | Claes Fornell Michael D Johnson | | 0，，： | 1 |
| 8 | The American customer satisfaction index: Nature, purpose, and finding显示文摘 | Fornell Claes Johnson Michael D | 1996 | Joumal of Marketing1996，，4： | 1 |
| 9 | The American customer satisfaction index:Nature, purpose, and findings显示文摘 | Fornell Claes Johnson Michael D | 1996 | Journal of Marketing1996，60，4： | 1 |
| 10 | The American Customer Satisfaction Index:Nature,Purpose,and Findings显示文摘 | Fornell Claes Johnson Michael D Anderson Eugene W | 1996 | Journal of Marketing1996，60，4： | 1 |
| 11 | The American customer satisfaction index: Nature, purpose, and Findings显示文摘 | CLAES F JOHNSON M D | 1996 | Journal of Marketing1996，60，4： | 1 |
| 12 | The American Customer Satisfaction Index:Nature,Perpose and Findings显示文摘 | Claes Johnson Michael D | 1996 | Journal of Marketing1996，，10： | 1 |
| 13 | A framework for comparing customer satisfaction across individuals and product categories显示文摘 | Johnson Michael D Claes Fornell | 1991 | Journal of Economic Psychology1991，12，2： | 1 |
| 14 | The American customer satisfaction index:Nature,purpose,and findings显示文摘 | Claes Fornell Michael D Johnson Eugene W Anderson | 1996 | Journal of Marketing1996，60，4： | 1 |
| 15 | The American Customer Sat- isfaction Index Nature, Purpose and Finding 显示文摘 | I Claes Fornell Michael D Johnson Eugene W Anderson Joe sung cah Barbara Everit Bryant | 1996 | Journal of Marking1996，，10： | 1 |
| 16 | The American customer satisfaction index: Nature, purpose and findings 显示文摘 | Fornell Claes Johnson Michael and Anderson Eugene W | 1996 | Journal of Marketing1996，60，5： | 1 |
| 17 | The American Customer Satisfaction Index: Nature, Purpose, and Findings显示文摘 | Fornell Claes Johnson Michael D | 1996 | Journal of Marketing1996，60，4： | 1 |
| 18 | The American Customer Satisfaction Index : Nature, Purpose, and Findings显示文摘 | Claes Fornell Michael D Johnson Eugene W Anderson Jaesung Cha Barbara Everitt Bryant | 1996 | Journal of Marketing1996，，10： | 1 |
| 19 | The American Customer Satisfaction Index: Nature, Purpoee, and Findings显示文摘 | Claes Fomell Michael D Johnson | 1994 | Journal of Marketing1994，，60： | 1 |
| 20 | The American customer satisfaction index: nature, purpose, and findings显示文摘 | Fornell Claes Johnson Michael D | 1996 | Journal of Marketing1996，60，： | 1 |
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